Understanding the Core Concepts of Pega
Hey Buddies, It’s time to jump into the core of Pega! Let’s get ready to explore its basics and master them together! Introduction to Pega What is Pega? Pega is a robust software platform used by businesses to manage processes and enhance customer interactions by combining Business Process Management (BPM) and Customer Relationship Management (CRM) into a single system. Example : Imagine an online shopping website like Amazon, BPM : Pega would help manage the entire process of an order, from placing the order, processing payment, packing the item, shipping it, to customer feedback. CRM : It would manage interactions with customers, such as handling queries, managing customer data, and automating responses to common questions. Key Benefits: Efficiency : Streamlines workflows. Automation : Reduces manual tasks. Customer Satisfaction : Enhances customer service. Case Management in Pega What is Case Management? Case Management in Pega is about organi...